Terms of Service

Introduction

These terms and conditions are applicable to all services provided by www.servermo.com and its affiliated entities. ServerMO, also referred to herein as the "Company," is a legally registered corporate entity. These terms govern all clients (referred to as "Subscribers") associated with this Company, regardless of whether they are paid subscribers or recipients of services from ServerMO or its affiliated entities. By using our services, you explicitly agree to the following terms:

1. Age Restrictions for Clients

1.1 Age Requirement: Any client placing orders through our online system at ServerMO must confirm and guarantee that they are at least 18 years old and possess the legal capacity to enter into this agreement.
1.2 Age Restrictions: If the client is below 18 years of age, they are required to promptly inform us and terminate their services. They will be prohibited from using any other services provided by this Company
1.3 Clients Under 18: Clients under the age of 18 must obtain explicit consent from their parents or legal guardians to access this site and engage in any of our services. We disclaim all liabilities and responsibilities concerning difficulties or legal issues relating to a client's age misrepresentation.

2. Access, Limitations, and Restrictions

2.1 Access Requirements: Before gaining access to ServerMO's control panels, you will be required to provide personal information, which we safeguard in our records. The customer must ensure all information is complete, accurate, and truthful. We reserve the right to refuse access to our services if we find any errors, omissions, or falsifications in the data provided. We also retain the authority to terminate or suspend your access at any time without a refund if fraudulent activity is suspected.
2.2 Limited Usage License: Subject to these Terms and Conditions, we grant you a limited, non-exclusive, non-transferable personal license to access and utilize our services. Our services are exclusively for private and authorized commercial purposes; all unlawful uses are strictly prohibited. You are obligated to prevent any unauthorized intrusion or misuse of our services. We reserve the right to impose bandwidth limits and enforce network security measures. Unauthorized utilization of our services will result in immediate termination of this limited license, and violators may be subject to legal prosecution to the fullest extent permitted by applicable law.

3. Know Your Customer (KYC) & Identity Verification

To maintain a secure, compliant, and trustworthy infrastructure, ServerMO enforces a mandatory KYC policy

3.1Required Information: Customers must provide accurate and original details, including Full Name, Email Address, Phone Number, Address, Country, and Postal Code.
3.2 General Policies: Subject to these Terms and Conditions, we grant If fake or inaccurate information is detected, you will be given one opportunity to correct and resubmit your details using a valid government-issued ID and biometric verification. We welcome customers globally; however, orders placed via VPNs, Proxies, or Tor networks will be automatically flagged and rejected.
3.3 Refund Policy on KYC Failure: If you are unable to provide the required valid KYC details, refunds will strictly be issued ONLY for payments made via Visa, Mastercard, and American Express (Amex). Payments made through Cryptocurrency, alternative gateways, or any other non-reversible methods are strictly non-refundable in the event of a KYC failure. If KYC fields are intentionally left empty or fake information is submitted, your account will be permanently banned. Any funds associated with a banned account will be frozen, and no refund will be issued under any circumstances.
3.4 Privacy: Your personal information will never be sold, leaked, or shared with any unauthorized third party. ServerMO is fully committed to keeping your data secure and confidential.

4. Billing, Payments, Refunds, and Subscriptions

4.1 Billing Process: ServerMO will initiate the setup of your chosen services only upon receiving full payment. You will receive an invoice at least 14 days before the due date. It is your responsibility to ensure prompt payment.
4.2 Payment Options: Should your account have an outstanding balance for over 24 hours, ServerMO reserves the right to suspend or terminate your services until complete payment is made. We accept Credit Cards, Crypto (Bitcoin/USDT), Wire Transfers, and other verified methods.
4.3 Refund Policy: ServerMO does NOT issue refunds, except in cases covered by our Service Level Agreement (Section 11) or in the event of a proven billing discrepancy.
4.4 Automated Subscriptions: When utilizing Credit Card payments, you are responsible for the automated subscription that activates upon purchase. Funds will be automatically deducted on each due date. We do not provide refunds for automated subscription renewals. To cancel, you must manage the cancellation via your client portal or submit a ticket prior to the renewal date.
4.5 Set-Up Fees: For dedicated server rentals, standard set-up fees are waived unless necessitated by custom third-party requirements.

5. Services Offered

5.1 Dedicated s Bare Metal Servers: ServerMO provides high-performance server solutions with varying processing power, RAM, and storage specifications.
5.2 Colocation Services: Comprehensive colocation encompassing power supply, cabinet space, uplink connections, and IP allocations.
5.3 DDoS Mitigation: We provide robust Level 3 ingress traffic filtering to protect against Layer 1 to 6 DDoS attacks.
5.4 IP Transit Services: Diverse global IP transit connectivity options for colocation subscribers.

6. Copyright and Intellectual Property rights

All materials accessible through our network constitute our proprietary information. We do not tolerate copyright infringement. You may not copy, distribute, modify, or transmit our website content without prior written consent. You do not acquire any ownership or intellectual property rights through the use of our services.

7. Unacceptable Content and Activities

To ensure the security, stability, and integrity of our global network, we enforce a strict Acceptable Use Policy (AUP). The use of our services to host, store, transmit, or promote any of the following content or activities is strictly prohibited:

NOTICE: If your account is found to contain any illegal activity, such as illegal MP3 files, pirated software, hacker programs, warez programs, or any other illegal files, your account will be immediately terminated without prior notice. Furthermore, ServerMO will report your actions to the appropriate authorities.

8. Unpaid Invoices & Service Suspension

8.1 Equipment Collateral: ServerMO reserves the right to assume ownership of colocated equipment if an account remains more than 30 days overdue.
8.2 Termination due to Breach: If you fail to make timely payments or violate any terms of this agreement, we may suspend or terminate services immediately. Upon termination, we reserve the right to securely wipe all data stored on the servers.

9. Upgrades and Setup Procedures

9.1 Upgrades: PRequested upgrades will take effect at the start of your next billing cycle unless an immediate upgrade is fully paid for. 9.2 Setup Time: Standard setups are completed within 24 hours. Dedicated server provisioning times may vary based on hardware availability.

10. Cancellations

Cancellations must be submitted via a verified support ticket at least 24 hours before the upcoming billing due date. By requesting a cancellation, you acknowledge liability for any charges incurred up to the termination date. No pro-rated refunds will be issued for mid- cycle cancellations.

11. Service Level Agreement (SLA) & Satisfaction Guarantee

We guarantee a 99.99% network uptime. If we fail to meet this guarantee due to internal network faults, you may be eligible for service credits. Setup fees are strictly nonrefundable. For any technical difficulties, clients must contact our support team for immediate resolution.

12.Limitation of Liability and Data Loss (IMPORTANT)

12.1 Data Backups: ServerMO does not automatically back up client data unless a specific managed backup service is purchased. The subscriber is solely responsible for maintaining independent, off-site backups of all data stored on our servers.
12.2 Liability: Under no circumstances shall ServerMO, its directors, or employees be held liable for any data loss, hardware failure, hardware degradation, security breaches, loss of profits, or indirect business damages resulting from the use or inability to use our services.

13. Force Majeure

ServerMO shall not be held liable for any failure or delay in performing its obligations under this TOS if such failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, wars, acts of terrorism, government restrictions, massive global internet outages, or power grid failures.

14. Amendments to the Terms of Service

ServerMO reserves the right to amend these Terms and Policies at any time. Changes will be implemented by posting the updated TOS on our website. Your continued use of our services following any updates constitutes your explicit acceptance of the revised terms. If you do not agree with the amendments, you must immediately submit a cancellation request and cease using our services.

15. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the United States.