Assistance with Technical Matters
Supported by top-tier technical assistance, seamlessly integrated to assist you whenever you encounter challenges.
Why is LGPD compliance so important for my business?
The LGPD is Brazil's federal data protection law. If your business processes the personal data of anyone in Brazil, you are legally required to comply with its rules. Hosting data locally in São Paulo is a fundamental step towards meeting these requirements and avoiding significant penalties.
What kind of latency can I expect to other South American countries?
From São Paulo, you can expect excellent low latency across the continent. Due to our connection to IX.br, routes to major cities like Buenos Aires (Argentina), Santiago (Chile), and Lima (Peru) are highly optimized and significantly faster than serving from North America or Europe.
How long does it take to set up a server?
Our standard server configurations are typically provisioned and delivered within 1–3 working days after successful payment. Custom hardware orders may take additional time for component sourcing, testing, and assembly..
Can I pay with local Brazilian payment methods or cryptocurrency?
Yes, we offer flexible payment options. In addition to major credit cards and bank transfers, we accept various cryptocurrencies like Bitcoin (BTC) and USDT. Please contact our sales team to inquire about specific local payment methods.
